Privacy Policy

Last updated: May 2026

1. Who we are

This privacy policy applies to the website at lumina-visuals.co.uk, operated by LUMINA VISUALS LTD, a private limited company registered in England and Wales (Company number 17194614), with its registered office at 5 Church Road, Leatherhead, England, KT22 8AT.

You can contact us regarding privacy matters at: [email protected]

2. What data we may collect

When you use this website, we may collect the following types of personal data:

  • Contact form submissions: Name, email address, company name, service interest, project timeframe, budget range and message content.
  • Communication data: Any data you provide when communicating with us directly via email.
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system — collected automatically when you access our website.
  • Usage data: Information about how you use our website, including the pages you visit and the time and duration of your visit, if analytics tools are in use.

We do not knowingly collect personal data from children under the age of 16.

3. How we use your data

We use the data we collect for the following purposes:

  • To respond to project enquiries submitted via the contact form.
  • To communicate with you regarding a potential or active project.
  • To operate and maintain this website.
  • To comply with any legal obligations to which we are subject.

4. Lawful basis for processing

Under the UK GDPR, we rely on the following lawful bases for processing personal data:

  • Consent: Where you have given explicit consent, such as by ticking the consent checkbox on our contact form.
  • Legitimate interests: Where it is necessary for our legitimate business interests, such as responding to enquiries, provided those interests are not overridden by your rights.
  • Legal obligation: Where processing is required by law.

5. Data retention

We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Contact form data is retained only as long as required to respond to your enquiry and any resulting project communication.

6. Data sharing

We do not sell, rent or share your personal data with third parties for marketing purposes.

We may share your data with:

  • Third-party service providers who assist us in operating this website or providing services (such as form processing providers), subject to data processing agreements.
  • Regulatory authorities or law enforcement agencies where required by law.

7. Cookies

This website may use cookies. Please see our Cookie Policy for further information.

8. Your rights under UK GDPR

Under UK data protection law, you have the following rights:

  • Right of access: To request a copy of the personal data we hold about you.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of your personal data in certain circumstances.
  • Right to restriction: To request that we restrict the processing of your data.
  • Right to data portability: To receive your personal data in a structured, machine-readable format.
  • Right to object: To object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted at ico.org.uk.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page. We encourage you to review this policy periodically.

11. Contact

For any questions or concerns about this privacy policy, please contact us at:
LUMINA VISUALS LTD
5 Church Road, Leatherhead, England, KT22 8AT
[email protected]